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Customer Service Representative

Location : Newton, NC
Job Type : Temp/Contract
Reference Code : 8am - 5pm
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Manufacturing

Job Description :
 Customer Service Representative



Hours:  8am - 5pm

Pay: Based on experience.  Starting at $15/hr





The ideal candidate:



  • Has prior customer service experience in the furniture industry.

  • Is able to remain professional and courteous with customers at all times.

  • Able to communicate effectively with management.

  • Is enthusiastic about customer service.  


Why this role is important:  



CSR will act as a liaison between the customer and the manufacturing locations offering quick and accurate assistance. 





 


Responsibilities:


· Answer high volume of incoming calls and emails regarding product problems, service questions and general concerns.


· Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.


· Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order


· Will have to enter parts orders, customer orders as well as issuing repair and returns for customers.


 


 


Qualifications/Skills


· Prior customer service experience in furniture preferred


· Must be 18 years of age or older


· High school diploma/GED required (Associate degree in a business related field preferred)


· Ability to remain professional and courteous with customers at all times


· Ability to communicate effectively with management


· Excellent verbal and written communication skill


 


Required Qualifications :
 
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Contact Information

113 First Street West

Conover, NC 28613

910 Burkemont Avenue

Morganton, NC 28655

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